Terms of Service

Last updated: August 5, 2026

Operator: FUYAO TECH INC

These Terms of Service ("Terms") govern your access to and use of WooMoo, a web-based advisory and self-reflection service operated by FUYAO TECH INC ("WooMoo," "we," "us," or "our"). By creating an account, booking a session, purchasing minutes, or otherwise using WooMoo, you agree to these Terms and to our Privacy Policy.

If you do not agree to these Terms, do not use WooMoo.

1. Who may use WooMoo

You must be at least 18 years old, or the age of legal majority where you live, to use WooMoo. By using the service, you confirm that you meet this requirement and that the information you provide is accurate.

WooMoo is intended for users in jurisdictions where the service can lawfully be offered. We may restrict access where required by law or by our service providers.

2. What WooMoo provides

WooMoo offers text-based conversations, scheduled voice sessions, astrology-inspired relationship readings, advisor guidance, and related self-reflection content. Some advisors, replies, recommendations, and session experiences may be powered by artificial intelligence. Some scheduled sessions may involve human advisors.

WooMoo is designed for reflection, entertainment, and personal insight. It is not medical, psychological, psychiatric, legal, financial, or professional advice. WooMoo is not a crisis service. If you may harm yourself or someone else, or if you are facing an emergency, contact local emergency services or a qualified professional immediately.

You are responsible for your own decisions. You should not rely on WooMoo as the sole basis for decisions about health, safety, money, legal matters, immigration, employment, relationships, or other high-impact areas.

3. Accounts and email

Some parts of WooMoo may be used without an account. Booking a session requires an account.

Your account is identified by your email address. We use email for account notices, sign-in codes, booking confirmations, session reminders, cancellation notices, membership notices, purchase receipts, and support communications. You are responsible for providing an email address that you can access.

The current version of WooMoo does not support changing the account email. For a specific booking, you may choose a different session email address to receive that session's confirmation, reminder, and room link. Changing a session email does not change your account email.

You are responsible for activity under your account and for keeping sign-in codes private. Notify us promptly if you believe your account has been accessed without permission.

4. User profile and birth information

WooMoo may ask for nickname, gender, date of birth, time of birth, birth-time certainty, and place of birth. This information is used to generate chart-based and relationship-oriented interpretations. If your birth time is unknown or inaccurate, some readings may be less specific.

You agree not to submit information about another person unless you have a lawful basis to do so and are comfortable using that information in WooMoo.

5. Text conversations

Text conversations may be available without charge and may be used to introduce advisors, explore questions, and guide you toward booking a session. Text replies may be generated or assisted by AI, including for advisors who may later appear in a human-led scheduled session.

WooMoo may limit, suspend, or modify text conversations to protect service quality, prevent abuse, or comply with law.

6. Bookings and scheduled voice sessions

Sessions are scheduled in advance. A booking is created only after you select an available time, choose a session length, provide a session email address, and successfully save the booking.

The session window is based on the scheduled clock time. For example, a session booked from 8:00 PM to 9:00 PM ends at 9:00 PM, regardless of when you or the advisor joins, leaves, reconnects, or experiences a connection problem.

You may enter and leave the room during the scheduled window. Leaving the room does not end the session, pause the clock, extend the closing time, or create a refund. Connection loss is treated like leaving the room: the scheduled window continues to run.

To join a voice session, your browser and device must support microphone access, and you must allow microphone permission. If your browser, device, network, or settings prevent microphone access, the booking remains in place and the scheduled window continues to run.

WooMoo does not record or transcribe scheduled voice sessions in this version. We may, however, process live audio transiently as needed to connect the session, enable an AI-powered advisor, maintain call quality, detect technical status, and operate the service.

7. Minutes, membership, and top-ups

WooMoo uses minutes as the balance required to book scheduled sessions.

Membership gives a limited number of included minutes per membership cycle and may include other benefits shown at purchase. Included membership minutes are valid only for the applicable membership cycle and do not roll over unless we explicitly say otherwise.

Top-up minutes are purchased separately and do not expire unless otherwise required by law or expressly stated at purchase.

Booking a session deducts the full scheduled session length from your available minutes at the moment the booking is saved. The same number of minutes is deducted for the same scheduled length regardless of whether the advisor is AI-powered or human.

Minutes are not deducted during the live session. Ending early, joining late, leaving the room, losing connection, or not using the full scheduled window does not reduce the deduction and does not create a refund unless one of the refund rules below applies.

8. Payments and third-party payment providers

Payments are processed by third-party payment providers. WooMoo does not store your full payment card number or payment security code. The payment provider's terms, privacy policy, and payment rules may apply to your transaction.

A payment may return as successful, failed, canceled, or pending. A pending payment means the provider has not yet confirmed the final result. While a payment is pending, WooMoo may disable duplicate payment attempts to avoid double charging. Your membership or minutes will be updated only after the payment provider confirms the final result.

Prices, promotions, membership benefits, and top-up packages are shown before purchase and may change over time. Changes do not affect purchases already completed unless required by law or expressly stated.

9. Cancellations, returns of minutes, and refunds

WooMoo uses a scheduled-session model. A saved booking spends the full scheduled session length in minutes.

Minutes are returned to your WooMoo balance only in the following cases:

No minutes are returned for other situations, including where you do not join, join late, leave early, disconnect, have microphone or browser problems, the advisor joins late but within the allowed window, or the advisor joins and later leaves before the scheduled end time.

Returned minutes go back to your WooMoo balance, not to the original payment method, unless applicable law or a payment-provider rule requires otherwise. Returned membership minutes remain subject to the membership cycle in which they are valid and are not extended because they were returned.

Requests for payment refunds, charge reversals, or exceptions may be handled by WooMoo, the payment provider, or both, depending on the payment method and applicable law. Contact us if you believe a transaction or booking was processed incorrectly.

10. Advisor availability and service changes

Advisor profiles, availability, ratings, descriptions, and schedules may change. An advisor shown as available or online in the interface may not be immediately available for every time slot. A booking is valid only after the booking is saved and confirmed.

We may remove, suspend, replace, or modify advisors, advisor profiles, features, products, pricing, and availability at any time. Existing confirmed bookings remain subject to the cancellation and return rules above unless we notify you otherwise.

11. Acceptable use

You agree not to:

• use WooMoo for unlawful, harmful, abusive, harassing, exploitative, deceptive, or fraudulent purposes;
• impersonate another person or provide false account information;
• submit content that infringes another person's rights or privacy;
• attempt to reverse engineer, scrape, overload, disrupt, or gain unauthorized access to WooMoo or its systems;
• use WooMoo to generate or distribute harmful instructions, spam, malware, or illegal content;
• use the service in a way that violates the rules of any third-party service provider involved in operating WooMoo.

We may suspend or terminate access if we reasonably believe you have violated these Terms, created risk for WooMoo or others, or used the service in a way that may cause legal or operational harm.

12. User content

"User content" includes messages, booking notes, profile information, reviews, support messages, and other information you submit.

You keep ownership of your user content. You grant WooMoo a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, reproduce, and use your user content as needed to operate, provide, improve, protect, and support the service, comply with law, enforce these Terms, and exercise rights described in our Privacy Policy.

You are responsible for your user content and for ensuring you have the rights and permissions needed to submit it.

13. AI features

WooMoo may use AI systems and third-party AI providers to generate replies, summaries, interpretations, recommendations, advisor behavior, and other outputs. AI outputs may be incomplete, inaccurate, repetitive, or unsuitable for your circumstances.

You should evaluate AI outputs carefully. WooMoo does not guarantee that AI outputs are correct, personalized to every relevant fact, or suitable for any particular decision.

You may not use AI features in a way that violates the terms or policies of our AI service providers.

14. Intellectual property

WooMoo, including its software, designs, text, graphics, brand elements, interfaces, and content, is owned by FUYAO TECH INC or its licensors and is protected by intellectual property laws.

These Terms do not give you ownership of WooMoo or its content. You may use the service only as permitted by these Terms.

15. Disclaimers

WooMoo is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation.

We do not guarantee that WooMoo will always be available, error-free, secure, or compatible with your browser, device, network, or location. Scheduled sessions may be affected by user-side or advisor-side network conditions, device issues, browser permissions, service-provider outages, or other factors outside our control.

16. Limitation of liability

To the fullest extent allowed by law, FUYAO TECH INC and its officers, employees, contractors, advisors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, emotional distress, business interruption, or loss of goodwill arising from or related to WooMoo.

To the fullest extent allowed by law, our total liability for any claim arising from or related to WooMoo will not exceed the amount you paid to WooMoo in the three months before the event giving rise to the claim, or USD $100, whichever is greater.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

17. Indemnity

You agree to defend, indemnify, and hold harmless FUYAO TECH INC and its officers, employees, contractors, advisors, affiliates, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from your use of WooMoo, your user content, your violation of these Terms, or your violation of another person's rights.

18. Termination

You may stop using WooMoo at any time. We may suspend or terminate your access to WooMoo at any time if we reasonably believe it is necessary to protect users, advisors, WooMoo, service providers, or legal compliance.

Termination does not automatically cancel completed purchases, reverse prior bookings, or delete records we are required or permitted to keep. Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, disclaimers, limitation of liability, indemnity, dispute provisions, and applicable privacy and record-retention terms.

19. Governing law and disputes

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law rules, unless the laws of your jurisdiction require otherwise.

Before filing a formal claim, you agree to contact us so we can try to resolve the issue informally. Nothing in these Terms limits rights you may have under applicable consumer protection laws.

20. Changes to these Terms

We may update these Terms from time to time. The updated version will be indicated by a new "Last updated" date. If changes are material, we may notify you by posting a notice, sending an email, or using another reasonable method.

Your continued use of WooMoo after updated Terms become effective means you accept the updated Terms.

21. Contact

If you have questions about these Terms, contact us at:

FUYAO TECH INC
110 16TH ST STE 1460
DENVER, CO 80202
United States

Email: support@woomoo.app